Policies

New Guests

Please arrive 10-15 minutes before your appointment time to fill out a ‘New Guest’ Information sheet.

Scheduling

It is best if you book your appointment two weeks in advance. Groups and wedding parties should be scheduled four to six months in advance and nine months in advance for prime bridal season dates (May-October).

While we do our best to have all appointments run on time, there will be times when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting.

Even though walk-ins are welcome, we cannot guarantee that a time slot will be available for walk-in clients. We recommend that you make all appointments in advance.

Our salon software system has been updated! What this means is we need to reserve all appointments with a credit card. We only have to set this up one time. In the event you have a new card, please let us know and we can update that for you. Your card will not be charged at this time, it’s simply to hold the appointment time slot for you. However, please note that we do require a MINIMUM of 24 hours notice prior to cancelling, otherwise you will be charged a fee. The fees are 50% of the scheduled service for cancellations made within a 24 hour period. And 100% of the scheduled service for no-showed appointments.

Running Late

We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can arrange the schedule for your Service and the Services for those scheduled after your appointment.

Cancellations

In the event that you need to cancel or reschedule your appointment please contact us a minimum of 24-hours prior to your scheduled appointment date and time. This is simply to respect our stylists’ schedules and allows other guests to book an appointment during this time slot. Any appointments that are canceled without a 24-hour notice will be charged a cancellation fee of 50% of scheduled service(s) total. Any appointments that are ‘no show’ will be charged 100% of the scheduled service(s) total. We have a no exception cancellation policy. This means we do not offer exceptions based on illness/COVID or weather. Unless there is a statewide or county issued snow/weather emergency, the policy charges will apply. So, please plan accordingly for travel time during Wisconsin weather seasons. Cancellation notices must be given earlier for some services such as for Bridal Packages.

Bridal Packages

BRIDAL PACKAGE POLICY Our bridal packages include and are limited to one “practice session” only, which are described above as preparation makeup application with eyelash extensions and preparation bridal style. Additional practice sessions are available for ala carte pricing. Our bridal packages require a reservation prior to the appointment date. To reserve your bridal dates, we collect full-payment for all bridal services. Additionally, 50% of the full-payment is refundable for cancellations as long as cancellations are submitted in writing/email at least 90 days prior to the bride’s first reservation date. 100% of the payment is non-refundable for cancellations that are made within 90 days of the bride’s reservation. Please note that any/all services within Be Inspired Salon, Inc. must be performed by a licensed professional only. We are unable to allow participants to do their own services within our establishment. Additionally, we do not allow participants to transfer bridal services to non-bridal or everyday services. Those include by are not limited to blowout styles, thermal styles, curly styles, or express makeup applications. All bridal participants must receive bridal related services such as special occasion makeup and special occasion styling. We do not accept cash payments for bridal services.

Waxing

If you are on any medications that may cause skin sensitivity and/or if you have had an allergic reaction to previous waxing treatments you must disclose this information prior to your appointment. Under these circumstances, it is best to consult with a physician before scheduling this service and we reserve the right to refuse service. You may be asked to sign an agreement prior to your first waxing appointment.

Payments

We accept all major credit cards.

Return Policy

All products are 100% guaranteed within 30 days of purchase as long as there is more than 50% of the product remaining. A receipt is required for all returns. If you do not have a receipt you will receive a product credit towards a new purchase.

Satisfaction Guaranteed

At Be Inspired Salon we work hard to provide you with great hair and great experiences. If a particular service experience falls short of your hair goals discussed in your service consultation, we would like to work with you toward a resolution. Please email us within 5 days of your appointment and include photos and a brief description detailing your concerns and the adjustments you would like made. Upon receipt of your correction request, we will offer you a correction appointment with the stylist who performed your service(s). If you do not wish to work with the same stylist, we will offer you to see a senior stylist that we believe will be the right fit for you. We are unable to provide corrective services if you choose to visit another salon or stylist before allowing us to make corrections. Please note that chemical services will be guaranteed ONLY when products recommended by our salon team and purchased at our salon are used for the care of your hair. We do not offer refunds on services.