Policies and Procedures
New Guests- please arrive 10-15 minutes before your appointment time to fill out a 'New Guest' Information sheet.
Scheduling
It is best if you book your appointment at least two weeks in advance. Groups and wedding parties should be scheduled at least two months in advance.
While we do our best to have all appointments run on time, there will be times when a preceding client treatment may exceed its scheduled duration and put us behind schedule. We will make every effort to keep you from waiting.
Even though walk-ins are welcome, we cannot guarantee that a time slot will be available for walk-in clients. We recommend that you make all appointments in advance.
Running Late- We understand that there are times when you may be running late. Please give us a call if you will be more than 10 minutes late so we can arrange the schedule for your Service and the Services for those scheduled after your appointment.
Cancellations- In the event that you need to cancel your appointment, please be sure to give us a 24-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled without a 24-hour notice are subject to a cancellation fee of 30% of scheduled service charges. Cancellation notices must be given earlier for some services such as for Wedding Packages or Keratin Complex treatments (see below).
Wedding Packages- Our Wedding party packages require a reservation prior to the appointment date. A 50% down payment is due at the time of reservation and some packages may include additional fees. All Wedding Party Cancellations will need to be made 30 days before the scheduled appointment date(s). If we do not receive 30 days notice we reserve the right to keep the down payment.
Keratin Treatment- The Keratin Complex Hair Therapy Treatment comes with a mandatory complimentary consultation. In addition to the complimentary consultation, a 30% down payment is required at this time to reserve the appointment time. A 7 day cancellation notice is required in order to receive a refund for the down payment.
Waxing- If you are on any medications that may cause skin sensitivity and/or if you have had an allergic reaction to previous waxing treatments you must disclose this information prior to your appointment. Under these circumstances, it is best to consult with a physician before scheduling this service and we reserve the right to refuse service. You may be asked to sign an agreement prior to your first waxing appointment.
Payments- We accept Cash and all major Credit Cards.
Product Return Policy- All products are 100% guaranteed within 60 days of purchase as long as there is more than 50% of the product remaining. A receipt is required for all returns. If you do not have a receipt you will receive a product credit towards a new purchase.
Satisfaction Guaranteed- If your service does not meet your expectations for any reason, return within 7 days and your same stylist will perform any service necessary to resolve the problem to your satisfaction. Upon returning it is mandatory that the client fill out a ‘Client Complaint’ form so that we may assess the situation and correct it to the client’s satisfaction. We cannot, however, perform any correction(s) if the client chooses to visit another salon before allowing us to correct the problem. Please note, however, that chemical services will be guaranteed ONLY when products recommended by salon technicians and purchased at our salon are used for the care of your hair.
Contact Us
425 South Yellowstone Dr.
Madison, WI 53719 (map it)
608.271.2771
HOURS:
Monday 12-8
Tuesday - Friday 9am -8pm
Saturday 8am- 5pm
Additional Hours Available
Upon Request
